FAQ

  • WHAT IS YOUR RETURN POLICY?
    • We are committed to excellent customer satisfaction! If you are not fully satisfied with your purchase we would love to hear from you. We will try our best to find a resolution.​ We hope you love what you ordered​.​ ​H​owever, if you would like to return your purchase please contact customer service within 5 days of ​delivery. Please note all sales are final and are not subject to a return.​ We do not accept C.O.D. deliveries. If you choose to return your merchandise, shipping is at your expense. Original shipping and handling charges are also nonrefundable.​ Be sure to include your invoice number and your reasoning for returning merchandise. It’s also a good idea to write down your delivery tracking number for future reference. Please allow 7-10 Business days for delivery of new merchandise and processing or your return order.
  • PLEASE NOTE: NOTE: Due to the current climate surrounding closures, logistics and national security measures, order processing will take 5-10 days and shipping will take up to 3-5 business days.

    We do not accept returns on used/open products, all returns must be shipped within 5 days of delivery.

    Ship all returns to:
    Curl Chefs
    4200 Wendall Dr SW
    Atlanta, GA 30336
  • WHAT IF I GAVE AN INCORRECT SHIPPING ADDRESS?
    • The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at orders@curlchefs.com with the correct shipping address before your order is processed. Once shipped, we will not be responsible for the wrong address.
  • I HAVE GENERAL QUESTIONS ABOUT YOUR COMPANY AND PRODUCTS. WHERE CAN I FORWARD THEM TO?
    • questions@curlchefs.com or message us via chat below
  • WHERE CAN I SEND MY REQUEST FOR DONATIONS AND/OR SAMPLES FOR MY UPCOMING EVENT?
  • ARE YOUR PRODUCTS TEAR-FREE?
    • No, our products are not
  • ARE YOUR PRODUCTS TESTED ON ANIMALS?
    • No, our products are not tested on animals nor do they have any animal by-products as ingredients.
  • PAYMENT IS PENDING…
    • When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered as incorrect or in instances that an invalid payment option was used. Your funds will be released back to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.
  • DO I HAVE TO BE NATURAL TO USE YOUR PRODUCTS?
    • No, not at all! Curl Chefs products were designed for natural hair, but our products can be used on relaxed and natural hair as well.
  • DO YOU SHIP TO P.O. BOXES?
    • Yes
  • WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?
    • Please email orders@curlchefs.com within 5 days of delivery. In order to receive replacements, you must provide photos of your damaged items.
    • Please email orders@curlchefs.com for a return label.
  • WHAT IF I WANT TO CANCEL AN ORDER?
    • Before submitting your order, please check to make sure it is correct. We can not cancel orders once they are submitted; however, you can refuse the package when it arrives. Once it is returned, we will issue a refund for the subtotal amount. (Shipping is nonrefundable.)
  • WHAT IF MY PACKAGE WAS LOST OR STOLEN?
    • Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package. If not, then the receiver would need to contact the carrier to schedule a pick up at the holding facility.
    • Curl Chefs is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Curl Chefs will confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate.
  • DO YOU SHIP OUTSIDE THE UNITED STATES?
    • Yes, we do ship outside the USA.
    • Please allow up to 72 business hours for your order to be processed. Shipping time is an average of 7-11 business days after your order has been processed.
    • Due to customs processing in each country shipping times for international orders are averages. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders.

      Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your governments duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).
  • COUNTERFEIT NOTICE.
    • Please note that Curl Chefs will NOT honor any exchange or refund for any products sold by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.

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